Stuart Road Clinic

Stuart Road Clinic 2022-12-21 Person 5 5 0

Every member of staff was professional and at the same time very compassionate and caring. The team were fantastic at keeping me updated with my care plan and any queries were responded to ASAP.

N/a

Stuart Road Clinic 2022-12-17 Person 4 5 0

Friendly respectfull and dignity

None

Stuart Road Clinic 2022-12-15 Person 2 5 0

Wife has refused depot injection, nurse telephoned to see what was the problem. [name removed] promised to arrange an appointment with the doctor and would ring me to tell me when. NO PHONE CALL!

Comunicate and see people before problems get worse.

Stuart Road Clinic 2022-12-12 Person 3 5 0

Some of the people who work in the adult mental health team this includes receptionist and drs really need more patience and compassion. Some people may like going to their appointments and relish the fact that they are there, as I have witnessed. But if you’re going there for your first time it can be a bit overwhelming. You come into the small corridor which is the exit for the nurses from the sexual health clinic, you have to stand and wait depending on how long the dr will be. All this while potentially standing with other service users who are clearly uncomfortable and rightly so. The most that I have had to wait with is 3 which doesn’t sound a lot but it’s not a big area to wait and if you don’t like people can be intimidating. Then you have to press the buzzer to tell them your hear, again you have to give them your name and who you’re seeing. Not everyone wants the people waiting to know their name, it’s a security thing. I would assume if you say what time your appointment is and even if you’ve forgot the drs name they can figure it out, especially to someone who is already nervous. There has also been a time where I was not told the dr I was seeing was not there, and then made to feel like an idiot when told there was nothing they could do and these things happen. Which I understand but the manner in which it was said to me was just rude. The appointment rooms are not soundproof and you can hear what’s being said in other rooms especially if someone’s getting angry or a loud speaker, which then makes you hesitant to talk. I have also had 2 different drs in the space of months due to them moving positions, which I specifically asked for one that is staying in post for a while and I would wait for that, that was over a year ago. I was told by a dr at Stuart road that she would make sure this would happen, as when you are dealing with things about your mental health suicide ptsd etc you really need consistency to be able to trust the dr. And I know there are new drs all the time but they all seem to use the same handbook to reel off metaphors or scenarios that they have learnt, which to a degree I understand but when your my age 40, it’s a bit condescending to hear the same examples of coke bottles and how it manifests inside us. It feels a bit of a waste of time.

More compassionate reception staff More discreet passing on information when you first get there. Not feeling like cattle herded into a small corridor while you wait. Drs that stay in position longer, so the user feels more trusting.

Stuart Road Clinic 2022-11-30 Person 4 5 0

Don’t talk about either so it’s never come up

Don’t talk about my religion or culture but I know if I did my nurse would talk to me about it

Stuart Road Clinic 2022-11-24 Person 4 5 0

Good

Waiting times

Stuart Road Clinic 2022-11-22 Person 4 5 0

because the staff were greag

didn't give much advice on the mental health side of things just let me go knowing I wasn't feeling ready or safe to do so and was still feeling the same way

Stuart Road Clinic 2022-11-22 Person 3 5 0

The mental health team at Kettering are understanding, helpful and welcoming. They cater for people of all walks of life and they have done a great job at helping me with my issues and problems as best they good. My situation is ongoing, but I can always trust that the mental health team at Kettering will be there for me in times of crisis.

I think there is always room for improvement in any place of work, that being said, for the most part the mental health team at Kettering do everything I expect, but unfortunately I do not have any other team to compare them to. They seem knowledgeable in the services they provide and suggest and refer you to the most appropriate help available. The only thing I would say is that sometimes I feel they do not communicate their compassion for the patient very well and that can leave you feeling like you are just another body to them. This can leave you feeling like an empty husk that wants nothing more than to drift away with the tumble weed. That was a joke.. kind of.. in times of crisis we can all feel that way. But in hindsight I know great work was being done on my behalf. Thank you for your time and patience

Stuart Road Clinic 2022-11-21 Person 4 5 0

Last 2 questions are N/A I feel I had to seek help else where to have my medication reviews and altered. I was not once given the opportunity or care by seeing a psychiatrist even after I had requested on several different occasions. I did have to remove CMHT from prescribing my medication as it was no ever reviewed in a year! I gave my gp full care from now on. I was slightly disappointed in these discussions that were made but as I am now with HelloSelf, between them and my GP I do feel I have more involvement and listened to regarding my care. My CMHT worker(s) are/were understanding but I do feel the guidelines are not always in the patients best interest… a year for a medication review is not the NHS guidelines especially after moving here from another county. This was disappointing but again the guidelines need to be reviewed for patient care.

Listened, kept within the NHS medication review guidelines and practised them and when a new patient from a foreign area (Manchester) to Kettering and not see a psychiatrist to rereview my medication… I’ve still not seen a psychiatrist nor have I had a consultation for a medication review when my medication was originally prescribed by a psychiatrist! In bury lancs, Fairfield hospital, [name removed] crossly. I do not understand how if I’m under a specific specialist for the medication I’ve been prescribed and I’m still yet to even have any contact. Again my gp is aware and we now have to, probably, make a new referral in the future for me to see a psychiatrist!

Stuart Road Clinic 2022-11-21 Person 1 5 0

Your service is a joke Flat refusal to accommodate autism and verbal communication difficulties added to my mental health problems Despite repeatedly asking you to remove my details, I'm still getting messages. You have effectively become a stalker I cannot get rid off, and cannot block as this would mean missing important messages relating to other aspects of my health.

Literally everything